Hitting a dead end with Customer Support?

We’ve got your back!

CX Watchdog connects loyal, but frustrated customers like you directly with the senior leaders who own customer experience (CX) and retention at your favourite brands.

I AM A CUSTOMER I AM A Company

Free for customers, and a safeguard for the companies that don’t want to lose you.

How it works, for each side of the conversation

For customers

  1. 1

    Tell us what happened

    Create a ticket, briefly describe your experience and which brand it’s with. Takes about two minutes.

  2. 2

    We reach the right person

    Your ticket is escalated straight to the senior CX leader who owns retention at that company — not a general queue.

  3. 3

    You hear back directly

    No chatbots, no scripts. A real conversation with someone who can fully understand what has happened, and fix it — free, always.

For companies

  1. 1

    Register with CX Watchdog

    Make known your company’s commitment to better CX. Acquire a trusted and discrete feedback mechanism.

  2. 2

    Gain critical insights

    Find out what is broken in your customer support, prevent similar repeat experiences from happening in future.

  3. 3

    Resolve and retain

    Reconnect directly with loyal customers, protect the lifetime value at risk.